FAQs

Below you will find a variety of frequently asked questions that we receive regularly about Nine Stones Spa in Portland, Maine. Please read below to find the answer to your question or contact us for more information.

Please arrive at least 15 minutes prior to the start of your therapy. You will have time to check in, get changed and relax in our lounge as you enjoy tea, water and soothing music while you wait to be greeted by your therapist. If you are a new client, we will ask you to fill out a brief form.
If you must cancel or reschedule your appointment, we appreciate at least 24 hours notice. This is a courtesy to both other guests who may want to book an open appointment, and to our therapists. Failure to cancel at least twelve hours in advance will result in a full charge to your credit card on file. You may cancel online or by calling us.
We offer men’s and women’s locker rooms with showers and infrared saunas. Our men’s locker room also features a steam shower.
Off-street covered parking is available at Gateway Parking Garage, located right next door to the Spa. Current rates are $5/hr. Abundant free on-street parking is available in the neighborhood as well as metered parking. See the parking map. Please do not park in Micucci’s parking lot.
We will provide a robe for you to change into. Undergarments are optional during spa therapies, so change for your therapy according to your level of comfort.
If you are unsure that a medical issue will affect your spa therapy, please discuss your particular condition with your primary care provider and with us before you make your appointment to ensure that you will get the maximum benefit from your visit. Click here for a list of possible contraindications for massage, facials and waxing.
We do not massage in the first trimester, but once you have entered your second trimester, a prenatal massage is an amazing way to relieve lower back pain, ease tension and stress, and release endorphins that are good for you and the baby. Pregnancy can bring on hormonal skin changes, and our expert estheticians are here to guide you through it. You can have a facial at any time during your pregnancy, and we’ll tailor the facial to use baby-safe products.
While tipping is left to your discretion, a standard gratuity for a spa therapy you enjoyed is 18%. You may leave gratuity via credit card or cash upon check out, or you may give your therapist gratuity in the therapy room.
We accept Visa, Mastercard, American Express, Discover, cash and local personal checks with proper identification. We also accept SpaFinder and SpaWish gift cards. While spa services are not taxable, Maine state sales tax is added to retail purchases.
All of our therapists are state licensed massage therapists, licensed aestheticians and/or licensed nail technicians. All have had extensive education and training in a variety of bodywork modalities. They work here at Nine Stones Spa because they embody our philosophies and principles. We are members of AMTA, and are constantly adding to our knowledge through continuing education.
We love children, but we are here to concentrate on your well-being. We appreciate you making other arrangements for your children while you are receiving a spa therapy. You may not leave your child unaccompanied in the spa.
Nine Stones Spa welcomes guests age 16 and older. If you are trying to schedule an appointment for someone under the age of 16 you will be referred to the Spa Manager, Meredith. There must be a parent present in the treatment room or in our waiting area if a guest is under the age of 16.
Nine Stones Spa offers fully-appointed changing rooms and lockers for your convenience. As we cannot be responsible for lost or stolen items, please avoid bringing in valuables.
Please help us preserve the peace. Cell phone use is prohibited in any area of the spa with the exception of the lobby area.
Photography of any kind in the Spa is strictly prohibited.
When booking online we reserve the right to move appointments to other therapists if necessary. If you are looking to book with a specific therapist, please make sure you select their name first before choosing the service or make a note under Special Requests.