Terms & Policies

RESERVATION POLICIES:

When booking online we reserve the right to move appointments to other therapists if necessary. If you are hoping to book with a specific therapist, please make sure you select their name first before choosing the service or make a note under Special Requests.

CANCELLATION POLICY:

If you must cancel or reschedule your appointment, we ask for at least 24 hours’ notice. This is a courtesy to both other guests who may want to book an open appointment, and to our providers. You may cancel by calling us at (207) 772-8480 or by emailing the Front Desk at contact@ninestonesspa.com .

SERVICES:

Please note that our prices and services are subject to change without notice.

GIFT CERTIFICATES:

We offer gift certificates that can be purchased for a dollar amount. Older gift certificates with specific services listed will be honored based on the dollar value of the gift certificate at the time of purchase. Gift Certificates are non-refundable, but can be transferred to another person. They can be used towards the cost of services, gratuity and retail products. Visit our Gift Certificate FAQ page for more information.

RETURN POLICY:

Nine Stones Spa gladly accepts returns on unopened retail products in their original packaging within 30 days of the purchase date. A copy of your receipt is required at the time of the return and the refund will be made to the original form of payment. If 30 days have gone by since your purchase, unfortunately, we can’t offer you any type of refund or exchange. We will also accept returns on opened items, within 14 days of the original purchase. However, we cannot accept returned items if more than 50% of the product has been used. A copy of your receipt is required at the time of the return and a refund will be made to the original form of payment.

CHECK-IN:

Please arrive at least 15 minutes prior to the start of your treatment. You will have time to check in, get changed, and relax in our lounge as you enjoy tea, water, and soothing music while you wait to be greeted by your therapist. If you are interested in using the sauna before your treatment, please arrive 30 minutes before your appointment start time. If you are a new client, we will ask you to fill out a brief form.

CHANGING ROOM:

We offer men’s and women’s locker rooms with showers. A private changing area is available in each locker room. Clients may also change in the treatment room if requested.

PARKING:

Please visit our Parking page to consult a list of available parking in the area. We advise you to allow ample time to locate parking before arriving at your appointment.

ATTIRE:

We will provide a robe for you to change into. Undergarments are optional during spa therapies, so change for your therapy according to your level of comfort.

MEDICAL ISSUES:

If you are unsure whether a medical issue will affect your spa therapy, please discuss your particular condition with your primary care provider and with us before you make your appointment to ensure that you will get the maximum benefit from your visit. Please inform your service provider if you have had surgery in the 60 days prior to your appointment. We are not allowed to perform any massage within sixty (60) days of a surgical procedure on the same body part. For this purpose, a “surgical procedure” is any treatment that involves any form of general anesthetic, local anesthetic, or topical anesthetic. Click here for a list of possible contraindications for massage, facials, and waxing.

PREGNANCY:

We do not massage in the first trimester, but once you have entered your second trimester, a prenatal massage is an amazing way to relieve lower back pain, ease tension and stress, and release endorphins that are good for you and the baby.

Pregnancy can bring on hormonal skin changes, and our expert estheticians are here to guide you through it. You can have a facial at any time during your pregnancy, and we will tailor the facial to use baby-safe products.

GRATUITY:

While tipping is left to your discretion, a standard gratuity for a spa therapy you enjoyed is 18-20%. You may leave gratuity via credit card or cash upon check out, or you may give your therapist gratuity in the therapy room.

PAYMENT:

We accept Visa, Mastercard, American Express, Discover, ApplePay, cash, and local personal checks with proper identification. While spa services are not taxable, Maine state sales tax is added to retail purchases.

COST OF SERVICE:

THERAPISTS:

All of our therapists are state-licensed massage therapists, licensed aestheticians, and/or licensed nail technicians. All have had extensive education and training in a variety of bodywork modalities. They work here at Nine Stones Spa because they embody our philosophies and principles. We are members of AMTA and are constantly adding to our knowledge through continuing education.

CHILDREN + MINORS:

We love children, but we are here to concentrate on your well-being. We appreciate you making other arrangements for your children while you are receiving a spa therapy. You may not leave your child unaccompanied in the spa. Nine Stones Spa welcomes guests aged 18 and older.

OTHER SPA POLICIES + GUIDELINES:

Nine Stones Spa offers fully-appointed changing rooms and lockers for your convenience. As we cannot be responsible for lost or stolen items, please avoid bringing in valuables.
Please help us preserve the peace and quiet of the Spa, and give yourself a little Digital Detox. Smartphone/cellphone use is prohibited in any area of the spa. Please keep your phone on silent.
In order to safeguard the privacy of our clients and the decorum of the Spa, photography of any kind in the Spa is strictly prohibited. This includes FaceTime or similar apps.

PRIVACY POLICY:

This Privacy Policy sets out how Nine Stones Spa uses and protects any information that you give Nine Stones Spa when you use this website ("Site"). Nine Stones Spa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Site, then you can be assured that it will only be used in accordance with this Privacy Policy. Nine Stones Spa may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 2017.

WHAT THIS PRIVACY POLICY COVERS
This Privacy Policy covers the treatment of personally identifiable information (“Personal Information”) gathered when you are using or accessing this Site. This Privacy Policy also covers our treatment of any Personal Information that our business partners share with us or that we share with our business partners.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services, and applications (“Third Party Services”) that you elect to access through the Site or to individuals that we do not manage or employ. While we attempt to facilitate access only to those Third Party Services that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Services. We encourage you to carefully review the privacy policies of any Third Party Services you access.

WHAT WE COLLECT
We may collect the following information:
– your name and job title
– contact information including email address, postal address, and telephone
– medical history and current health information
– demographic information such as postal code, preferences, and interests
– other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
– Internal record keeping.
– We may use the information to improve our products and services.
– We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address that you have provided.
– From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
– We may use the information to customize the website according to your interests.

THIRD-PARTY SITES
The Site may contain links to third-party websites and services, including social media sites such as Facebook, Twitter, and others. Nine Stones Spa is not responsible for the privacy practices or the content of these other websites. If you choose to share any information from the Site through or otherwise access these third-party websites and services, you are responsible for checking and reading the policy statements of such third-party websites and services to understand their policies. This Privacy Policy only governs information collected on this Site. If you access a linked third-party website or service, such third-party website or service may receive your Personal Information. It is your responsibility to keep the Personal Information you share in this manner private and confidential.

INFORMATION SECURITY
If you have an Account, your Account information will be protected by a password for your privacy and security. You need to prevent unauthorized access to your Account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your Account.
We seek to protect Account information to ensure that it is kept private; however, we cannot guarantee the security of any Account information.
We otherwise store all of your information using industry-standard techniques. We do not guarantee or warrant that such techniques will prevent unauthorized access to information about you that we store, Personal Information or otherwise.

LEGAL PROCESS & INVESTIGATIONS
We reserve the right to access, read, preserve, and disclose any information we reasonably believe is necessary to (i) comply with any applicable law, regulation, governmental request or legal process, (ii) to exercise our legal rights, enforce this Privacy Policy, including investigation of potential violations thereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) defend and protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

ADDITIONAL INFORMATION & HOW TO CONTACT US
Questions regarding this Privacy Policy or the privacy-related practices of the Site should be directed by sending an email to contact@ninestonesspa.com.